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Refund & Cancellation Policy

Last updated: April 11, 2026

14-Day Money Back

Full refund available within 14 days of your initial subscription purchase if you are not satisfied.

Cancel Anytime

Cancel with 1 click in your Billing Portal. You retain Pro access until the end of your billing cycle.

5-10 Days Processing

Refund credits are posted directly back to your original payment method via Stripe.

1. 14-Day Money-Back Guarantee

We want you to be completely satisfied with Deep Focus Planner. If you subscribe to our Pro Monthly ($12/month) or Yearly Pro ($108/year) plan and decide it is not right for you within 14 days of your initial payment, you are eligible for a full refund of your subscription fee.

2. Subscription Renewal & Cancellation

Deep Focus Planner subscriptions automatically renew at the beginning of each billing period (monthly or annually) until cancelled.

How to cancel your subscription:

  • Log in to your Deep Focus Planner account and navigate to Profile / Account Settings.
  • Click Manage Billing to open the secure Stripe Customer Portal.
  • Select Cancel Subscription. Your subscription will stop at the end of your current billing period without further charges.

3. How to Request a Refund

If you meet the 14-day eligibility criteria or experienced an accidental charge, please submit a refund request by emailing customer support:

Customer Support Email

petrucaflavius@gmail.com

Please include your account email address and receipt number or checkout date.

Email Support

4. Refund Processing Time

Once approved, refunds are issued immediately through our payment provider, Stripe. Depending on your payment provider or card issuer, the refunded funds usually take 5 to 10 business days to appear on your bank statement.

5. Service Delivery & Immediate Access

Deep Focus Planner is a cloud-hosted Software-as-a-Service (SaaS) application. Access to all Pro features—including 15 daily AI schedule generations, smart routines, analytics, and Google Calendar synchronization—is delivered electronically and granted immediately upon successful checkout confirmation.

Questions about billing?

Have questions before upgrading or need assistance with your existing plan? Reach out to us at petrucaflavius@gmail.com.